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Click the >Add to Cart< button on an item's detail page to put it in your shopping cart. When you click the button, the Shopping Cart page opens, where you can see the items in your shopping cart and their price. If you are logged in, you will also see the Shipping Address that we have on record for you. Access several functions from the shopping cart.

• Remove an item from your cart by clicking the >Delete< button next to that item.
• Change the quantity of a item or a service. Enter the new quantity in the item's Quantity box and click the >Update Cart< button at the bottom of the page.
• Click >Checkout> if you've finished shopping and are logged in to Lulu, and are ready to have your items printed and shipped to you. If you are not logged in, a >Save & Continue< button displays instead. Click it to go to the Register or Log in page.
• Click >Continue Shopping< to find more items to add to your cart. (This button is available only to account holders who are are logged in.) Return to your cart at any time by clicking the "Shopping Cart" link or button at the top right of all Lulu pages.
• Choose a Shipping Method from the drop down menu and click on the Update Cart button.

Even if you are not logged in, Lulu usually saves your shopping cart so the items you chose will still be there if you leave the site and return.

• Editing or updating saved information
  The Lulu shopping cart conveniently saves your payment, shipping and billing information to speed checkout the next time you shop. You have the opportunity to view and modify this information before completing your order: click the "Change" link under Billing Address or Payment Method once you reach the Checkout page.

• Completing your order
  Make sure your information on the Checkout page is correct. Keep in mind that because our production process is completely automated, we cannot modify completed orders. When you are happy with your order and you have selected your preferred shipping method from the drop down menu, click the >Place Order< button. You will receive a receipt by email and a link to access any downloads you purchased.

Last updated: 2008-12-16 10:37:40 | Back to top

We accept Visa, MasterCard, Discover, American Express, and PayPal.

We accept Visa Electron if you are paying in GBP.

We accept debit and check cards, as long as they are connected with one of the major credit card companies listed above.

If you pay with a debit or check card, enter it as though it were a regular credit card.

We do not currently accept Maestro credit cards.

We do not accept personal checks or money orders.

Note: If you pay by eCheck on PayPal (directly from a bank account), it will take 3-4 days for your eCheck to clear and for the status of your account to show Paid.

Last updated: 2008-12-16 10:37:25 | Back to top

If your project is Published or Available, you will see a Buy icon in your Project List next to the title. Click the Buy icon to go to the product detail page. Click the >Add to cart< button on that page to put it in your shopping cart. Follow the directions in the cart to make your purchase.

Last updated: 2008-12-16 10:37:41 | Back to top

• Bulk order discounts for paperback books are available in quantities as low as 25 copies and vary by book.
• Bulk order discounts for hardcover books are available in quantities as low as 10 copies and vary by book.
• Bulk order discounts for Calendars are available at 26 copies and Premium Calendars at 5 copies.
• Discounts for discs start at 6 copies.
• Bulk discounts are automated for your convenience. Place the Lulu products you want to buy in your Shopping Cart then change the quantity in the cart to the number you want.
• For quantities of 250 and more see our bulk printing page.

Last updated: 2008-12-16 10:37:54 | Back to top

Lulu is currently only required to collect US sales tax for North Carolina, Indiana, and New York purchases and Goods and Services Tax (GST) for all Canadian purchases.

If our automated system applies tax and you wish to make a legally tax-exempt purchase, you must fax a copy of your tax exempt or reseller certificate to us. Include in your fax cover sheet the order number, amount and date of the purchase. We will refund the sales tax we collected to your credit card.

We are working to automate tax exempt handling, but for now, you must submit a new fax for each tax-exempt order.

Send faxes to the attention of the Lulu Accounting Department at 919-459-5867.

Last updated: 2008-12-16 10:37:13 | Back to top

Once you click the >Place Order< button during the checkout process, you see a confirmation page listing all the items you purchased. If you purchased a download, the confirmation page provides a link that says, "Your downloads are now available here" (near the top of the page).

• Click the link to see a list of all the items you purchased. You may download your purchases immediately or wait until later.
• If you chose to wait, click the "My Downloads" link on the left side of the My Lulu tab to display your purchase history.
• To save purchased download content to your computer, click the orange >Download< button next to that item.
• To see information about and other works by the same creator, click the creator's name.

Last updated: 2008-12-16 10:37:05 | Back to top

Publishers of the content you buy may have decided to express appreciation to anyone who purchases their work, as well as provide contact information, by directing Lulu to send a Thank You Note. Lulu sends these notes automatically to the email address you provided to Lulu. Your information, however, is hidden from the publisher—including your email address. You decide whether to respond to the Thank You Note and reveal your contact information.

You do not have to accept Thank You Notes. Indicate your preference in the Email Notification section of your Account Preferences. Find this section in the My Account area of the My Lulu tab. You must log into your account before you can modify these options.

Last updated: 2008-12-16 10:37:04 | Back to top

Be familiar with the publication—watch the DVD, listen to the CD, read the book— before you rate it. This ensures that the ratings system provides sound input to all Lulu users, including potential buyers and the publisher of a work.

Review a work

1. Find the Reviews section at the bottom of a product detail page. Click the "Post a review" link, enter a subject, and write your opinion about the work.
2. Click the >Post Review< button.
3. Click the >Back to Content< button to return to the product detail page.

Rate a work

1. The star rating system displays under the price of an item.
2. Click on the stars to select the number of stars you want to give to the item, from 1 star (worst) to 6 stars (best). The yellow-outlined stars turn solid yellow once they recognize your action.
3. You may change your rating, but it will replace the previous choice so that it count as one vote. After the page refreshes, the product detail page and the item listing show the updated rating in blue stars, along with an indication of the total number of voters.

Some creators disable rating and reviews for their items, so ratings and reviews are not available for all items on Lulu. For more details, see the Review Posting Guidelines.

Last updated: 2008-12-16 10:37:13 | Back to top

Downloads are available immediately after purchase in the Downloads/Purchases page.

Click the orange download button next to an item to save it to your computer.

Last updated: 2008-12-16 10:37:45 | Back to top

Authors and publishers can make books available in print format, download format, or both. When you browse or search for books and artwork, the product description includes available formats and prices. If you see the word "Download" with a price next to it, that title is available as a digital download.

To purchase an item as a download, click the >Add to Cart< button next to the download price on the product detail page.

Last updated: 2008-12-16 10:37:51 | Back to top